Here to Help
Catalina Spas is committed to providing the absolute best spa ownership experience. This section is dedicated to you—our valued hot tub customers. We're here to support you and help make your spa your very favourite destination.
This section allows you to view commonly asked questions about purchasing and looking after your spa, manuals and other useful documents that you can download along with information on how to request a service call or register a warranty.
If you have a query that's not answered in our support section, please contact us directly and a member of our team will be able to assist you.
Our downloads section contains lots of useful documents including spa manuals and dimension sheets, installation guides and warranty information.
How much does a spa cost to run? Can my spa be used all year round? Is finance available when purchasing? You can find the answers to these questions and more in our FAQ section.
Balboa Fault Codes
We have collated the common spa panel messages that you will encounter with your spa panel. The spa panel messages include common diagnostic messages, operational messages, and various other messages such as reminders.
Request a Service Call
If your spa is not working as it should, we have a qualified service team that have an unparalleled knowledge of your spa and its workings. You can use our contact form to arrange a service call.